Tuesday, July 19, 2011

Omnicom Business Analytics story

This video showcases the business value outcomes achieved by the worldwide advertising and marketing agency network of the Omnicom Group by leveraging IBM Cognos Business Analytics solutions. Omnicom Group is the world's largest holding company of advertising agencies, including the likes of BBDO, TBWA, DDB, Martin-Williams, GSD&M, Element 79...and more.

Wednesday, May 25, 2011

IBM SPSS Predictive Analytics Solutions

Business intelligence has enabled you to capture a wealth of information about your customers. But what if you could build on that information—and make your marketing and sales efforts more effective, persuasive and profitable?

Introducing IBM SPSS predictive analytics solutions—an innovative suite of software that, when implemented collectively, delivers the power of predictive analytics helping business to gain a better understanding of your customers, segment and tailor offerings to match customer needs. Check this out!
Extend the value of your business information with IBM SPSS predictive analytics solutions

Learn more about IBM SPSS

IBM’s Big Data Platform

IBM has recently announced a new strategy for bringing Big Data to the enterprise. In particular this includes InfoSphere Streams v2 and InfoSphere BigInsights 1.1. Big Data is an issue, of course, largely because the amount of data available to organizations is growing rapidly. Surveys show that many managers already make decisions based on data they don’t trust and that many don’t have the right data they need – this is why 83% of CIOs cite business analytics as a top issue and 60% of CEOs think that they need to better use data. Lots of this data, as with all data, is unstructured. This rising volume will make existing data challenges worse unless organizations can bring together more data from more sources to make better decisions.

So why BigData?
Well, it really comes down to what we call the three V's the volume of data, the velocity of data, and the variety of data.
Volume - Scale from terabytes to zettabytes
Velocity - Streaming data and large volume data movement
Variety - Manage the complexity of multiple relational and non-relational data types and schemas

The Challenge is to bring together a large volume and variety of data to find new insights.
* Identify criminals, networks, and threats from disparate video, audio, and data feeds.
* Make risk decisions based on real-time transactional data.
* Multi-channel customer sentiment and experience a analysis.

While we at IBM feels that a new platform is called for, it should not be a silo – Big Data should be a permanent part of the information architecture and should be used alongside more traditional data management and analysis tools. The key requirements for the platform :

* Support the variety, velocity and volume of Big Data.

* Provide analytics for data in its native format and adjust analysis automatically Text, video, image, time series, statistics, data mining, geospatial etc. Must be able to do predictive analytics too and the platform allows all the data to be used to build a model rather than just a sample or recent records (this generally improves the accuracy of models and one customer went from using 30 days in its fraud models to using 7 years.

* Provide ease of use for developers and users.

* Enterprise class with failure tolerance and scale.

* Integration capabilities to bring in lots of sources and leverage existing integration technologies. Support for governance and incorporation of Big Data insights in the data warehouse.

The platform is based on open source foundational components (Hadoop, HBase, Pig, Lucene, Jaql) with two Big Data Enterprise Engines – Streaming Analytics and Internet Scale Analytics – on top. User environments for administrators, developers and end users are layered on top and all of this plugs in to the usual integration products and solutions. IBM is contributing to various open source projects based on this work, notably jaql.

Specific products announced:

InfoSphere BigInsights 1.1
IBM InfoSphere BigInsights is an analytics platform built on top of Apache Hadoop open framework for storing, managing and gaining insights from Internet-scale data. InfoSphere BigInsights provide capabilities for both IT and Line of Business to quickly get up and running.

The platform leverages significant contributions from IBM Research and Emerging Technologies groups to deliver a robust big data platform that provides the following features and benefits:
*Internet-Scale storage, workloads and analytics for the enterprise
* Highly flexible workloads
* Java / Open Source based on open standards and supports Apache Hadoop and related projects
* Enables customer choice on hardware platforms including commodity hardware thereby lowering costs and enabling an entirely new scale of information to benefit from

Learn more about InfoSphere BigInsights

InfoSphere Streams 2.0
InfoSphere Streams is a high-performance computing platform that allows user-developed applications to rapidly ingest, analyze, and correlate information as it arrives from thousands of real-time sources.

Extends streaming analytics, simplifies development of streaming applications, and improves performance
* Runtime optimizations based on large numbers of Java virtual machines
* More operators and functions out of the box with analytics for text, data mining, statistics

Learn more about InfoSphere Streams 2.0

Thursday, May 12, 2011

Prepaid Customer Churn Prediction

To survive competition, telecommunications service providers must detect the main reasons for both expected churn and the churn that happens after an event has taken place in prepaid category because this information can help them to customize their offers.

It can be a tool to effectively anticipate the demands of their key customers who have the highest churn propensity, fully knowing that retention can have a huge impact on the lifetime value (LTV) of a customer.

A study has recently been undertaken and contributed to Inside Revenue Management by Sanket Jain, an Advisory Consultant at IBM India. The objective of this study is to use analytic tools, in this case IBM’s SPSS, with synthetic data for doing prediction and later to analyze the churning and non-churning customers.

The advent of Mobile Number Portability (MNP) in India and its impact on the rate of churn is also discussed. With all the events like MNP that are going in this dynamic field of pay-as-you-go phones, it is important to prepare a base model using analytic tools like SPSS and then to enlist additional input variables that can increase the model accuracy.

Once a robust model is built, it can be further used to explore directions for customer retention. In the end, a literature review, together with some ideas of that of the author, has been done of the promotions that can be designed by service providers with their prepaid subscribers in mind.


Monday, April 25, 2011

The Evolution of Customer Analytics

1to1 Media's Tom Hoffman speaks with IBM Executive Product Manager Erick Brethenoux about some of the changes in the ways that companies are now applying analytics to customer data.